Policies

Potentials’ Edge Policies

Faq

We want to provide the best service possible whilst also protecting your information and our own. Please read through our various policies that apply to our business and the services we provide. By entering into a coaching agreement with one of our coaches you will be agreeing to said policies. We thank you for your cooperation.

Privacy policy

PRIVACY POLICY 

This privacy policy applies to all Potentials’ Edge websites and domains, and our practices. We reserve the right to modify or remove portions of this policy at any time. Please review the privacy policy from time to time to access the most up to date information.

Potentials’ Edge is committed to protecting the personal privacy of individuals who visit our website, or receive services or products from our organization. All personal information you provide is protected under Canadian federal privacy law. This means that at the point of collection you will be informed that your personal information is being collected and the purpose for which it is being collected. This privacy policy is in addition to any other terms and conditions applicable to this website and our practices.

Types of Information We Collect

This policy covers personal information, non-personal data collection and aggregate reporting.

Personal information is information that is associated with your name or personal identity. This includes information like your name, email address, mailing address, phone number, credit card number, etc. Potentials’ Edge does not automatically gather any personal information. This information is only obtained if you supply it voluntarily, such as by contacting us via e-mail or registering in a secure portion of the site, or by subscribing to an article or purchasing any of our services or products. On occasion we may gather the name and email address you provide to us for communicating with you and for marketing purposes.

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Non-personal data we collect may include the pages visited on the Potentials’ Edge website, unique URLs visited within our website, browser type, and IP address. Most non-personal data is collected via cookies or other analysis technologies. We may, on occasion, use aggregated data of this type within Google Analytics for marketing purposes.

Information provided to Potentials’ Edge may be transferred to cloud-based servers across provincial and/or country borders for the purposes of data consolidation and storage only.

Your Information and Third-Party Companies

Potentials’ Edge may provide links to third-party websites for your convenience and information.Potentials’ Edge does not make any representations about third party websites that may be linked to our website or 

Potentials’ Edge will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information.

Keeping Your Information Secure

Potentials’ Edge is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Potentials’ Edge has in place appropriate procedures to safeguard the information we collect including regular deletion of digital files and proper shredding and disposal of paper copies.

Potentials’ Edge has great regard for respecting our client’s personal information and protecting their privacy. This policy and our practices have been developed to be in accordance with all applicable privacy laws and regulations where we do business.

Contacting Us

Questions or comments regarding this policy may be directed to potentialsedge@gmail.com

Terms & conditions

Welcome to the Potentials’ Edge Website

These terms and conditions outline the rules and regulations for the use of the Potentials’ Edge website.

Potentials’ Edge is located in:

Alberta, Canada

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use the Potentials’ Edge website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Coach”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Canada. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

License

Unless otherwise stated, Potentials’ Edge and/or it’s licensors own the intellectual property rights for all material on Potentials’ Edge. All intellectual property rights are reserved. You may view and/or print pages from https://potentialsedge.com/ for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://potentialsedge.com/
  2. Sell, rent or sub-license material from https://potentialsedge.com/
  3. Reproduce, duplicate or copy material from https://potentialsedge.com/
  4. Redistribute content from Potentials’ Edge (unless content is specifically made for redistribution).

User Comments

  1. This Agreement shall begin on the date hereof.
  2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Potentials’ Edge does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or
    opinions of Potentials’ Edge, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Potentials’ Edge shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused
    and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
  3. Potentials’ Edge reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
  4. You warrant and represent that:
    1. You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
    2. The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
    3. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy;
    4. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  5. You hereby grant to Potentials’ Edge a non-exclusive royalty-free license to use, reproduce,edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

  1. The following organizations may link to our website without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
  1. These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website,you must notify us by sending an e-mail to info@potentialsedge.com

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the
    context and format of content on the linking party’s site.

No use of the Potentials’ Edge logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

cancellation policy

We strongly believe neither Coach nor Client should enter into the coaching relationship in haste, which is why Potentials’ Edge offers a one time risk-free fit meeting prior to the Coach and Client entering into a coaching agreement.   

Your purchase of one of our coaching packages or training indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of Potentials’ Edge. With this we maintain that it is the Client’s responsibility to notify the Coach of any cancellation at least 24 hours in advance of the scheduled session(s)/training. Potentials’ Edge will attempt in good faith to reschedule the missed meeting.

The following terminology applies to this agreement: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Business,” “the Company,” “Potentials’ Edge,” “Ourselves,” “We,” “Our,” and “Us,” refers to our business, Potentials’ Edge. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Canada. Any use of the above terminology or other words in the singular, plural, capitalization and/or, he/she, or they, are taken as interchangeable and therefore as referring to same.

This policy shall apply to all services available on the website: https://potentialsedge.com

Refunds

The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to admin@potentialsedge.com. The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement.

Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of Potentials’ Edge. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds. 

Cancellations

If the Client cancels after beginning packaged sessions and/or receiving coaching services with Potentials’ Edge, they may only request a refund for the amount pertaining to remaining sessions not yet logged. The Client will not have the right to cancel or request a refund after the services have been fully performed (after session(s) or service(s) have been completed). 

Once Potentials’ Edge has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice. 

Any missed sessions or canceled sessions with less than 24 hours advance notice will be forfeited and prevailing rates apply. If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee. 

Rescheduling

We’re here to support you in your busy life, so you can reschedule your session any time, as long as it’s 24+ hours from the scheduled date. Contact admin@potentialsedge.com to reschedule your 1:1 session. 

Our coaches are in high demand, so we do our best to respect their time, as well as yours. That means that a request to reschedule a session within 24 hours will be considered the same as a cancellation of your purchase within 24 hours of a scheduled session (see above).

Training

In addition to the guidelines outlined above, refunds and cancellations for training will be considered on an individual basis, at the discretion of Potentials’ Edge.The following exceptions will apply to training. 

Once a Client begins a training program it is no longer refundable.

If the client is experiencing unexpected circumstances and needs to cancel, as long as 24+ hours notice is given, consideration will be made to reschedule the client to the next available training date.  

We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behaviour on the part of the Client, inappropriate or offensive behaviour from the Client, or irresponsible or disrespectful behavior from the Client. Potentials’ Edge will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of Potentials’ Edge, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.

Disclaimer

We are not licensed psychologists or specialist healthcare professionals. Our services do not replace the care of psychologists or other healthcare professionals.

Please note that we cannot take any responsibility for the results of your actions, and any harm or damage you suffer as a result of the use, or non-use of the information available on Potentials’ Edge.com. Please use judgment and conduct due diligence before taking any action or implementing any plan or practice suggested or recommended through Potentials’ Edge.

Please note that we do not make any guarantees about the results of the information applied on/from Potentials’ Edge.com. We may share educational and informational resources that are intended to help you succeed in Leadership Coaching. You nevertheless need to know that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond our knowledge and control.

Copyright notice

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